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CA Privacy Policy

AdaptHealth Privacy Notice for California Resident

This Privacy Notice for California Residents (“Notice”) supplements the information contained in the Privacy Policy of AdaptHealth LLC and AdaptHealth Marketplace (collectively referred to herein as “AdaptHealth,” “Company,” “we,” “us,” or “our”) and provides this Notice to describe the personal information we collect, how we use it, with whom we share it, and the choices available regarding our use of the information when using our website (located at www.adapthealth.com) and any other website under our control that links to this Privacy Policy (collectively, the “Services”). This Notice applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meanings when used in this Notice.

INFORMATION WE COLLECT

To learn more about the information categories we collect, please see the “Information We Collect” Section of the Privacy Policy.

USE OF PERSONAL INFORMATION

To learn more about the information categories we collect, please see the “How We Use Your Personal Information” Section of the Privacy Policy.

SHARING PERSONAL INFORMATION

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

  • Identifiers;
  • California Customer Records Personal Information Categories;
  • Commercial information;
  • Internet or other similar network activity; and
  • Inferences.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Service providers.
  • Data aggregators.
  • Advertising networks.
  • Data analytic providers.

Sales of Personal Information

In the preceding twelve (12) months, we have not sold personal information.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We decide how long we need personal information on a case-by-case basis. We may consider the following factors when making retention decisions:

  • Whether we need to keep some of your personal information to maintain your account;
  • Whether we are required by law to keep some types of personal information for certain periods of time to comply with our legal obligations; and
  • Whether we need some of your personal information for other business purposes, such as to prevent harm and ensure safety and security of our Services; investigate possible violations of our terms and conditions of use; or protect ourselves.  

If we determine your personal information is no longer necessary using the factors above, we will generally destroy or anonymize that information.

CALIFORNIA SHINE THE LIGHT LAW

California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year.  If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to the email or postal address provided below.

Your Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. 

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

CHANGES TO THIS NOTICE

We reserve the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated notice on our Services and update the Notice’s effective date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

CONTACT INFORMATION

If you have any questions or comments about this notice, the ways in which we collect and use your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

AdaptHealth Marketplace Compliance
159 Cooper Road, Suite 3
West Berlin, NJ 08091