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AdaptHealth Marketplace Resources
AdaptHealth Marketplace FAQs
Yes, we price match all authorized dealers. Please note that we cannot combine a price match and any additional promotions currently being offered.
Shipping times may vary with non-expedited orders including UPS Ground. For the Standard/first class/and free shipping options, delivery times can estimate around 2-3 weeks. Please consider this when placing an order and if you need the order with haste. Please note that only Next day, 2nd day, and 3 Day select orders are considered expedited.
Contact centers are open Monday - Friday from 8:30 AM - 5:30 PM eastern time.
UPS calculates package transit times based on a 5-day shipping week. Therefore, a package shipped on Friday via 3 Day Select will be delivered on Wednesday and a package shipped on Friday via Next Day Air will be delivered on Monday and not on Saturday. If you're placing an order on Friday and need it Saturday, it would need to be shipped via Saturday delivery. Saturday delivery is not available everywhere. Please take this into account when making your shipping decisions.
Federal Regulations state that lithium-ion battery packs cannot be shipped via air unless they are contained within a device, like a CPAP machine. If you are purchasing just the battery, shipping options will be limited when a lithium-ion battery is in your shopping cart.
Please verify that all items are eligible for discounts. On the product page under the description, you will see; *This item is not eligible for further discounts. Those items will not reflect a promo code if entered.
Please give us a call at 1-800-955-6330 and speak to one of our customer service representatives. They would be happy to take your information and someone will return your call.
All domestic orders for maternity and baby will be shipped via UPS Ground. Upgraded shipping methods such as UPS 2-Day and Next Day Air are available and must be selected at checkout. Shipping rates may vary depending on the zip code of the delivery address. International CPAP/BiPAP orders will be shipped via USPS Priority Mail International, unless otherwise specified.
Please note, your order is charged at the time of purchase, regardless of stock status.
Please provide us with a name and order number and we will send it directly to your email.
Here is a link to our return policy.
Non-defective and unopened/unused maternity and baby items must be returned with their original packaging within 15 days of the shipping date in order to receive a refund, less the original shipping costs.
AdaptHealth Marketplace does not accept insurance but can provide a detailed invoice to submit to insurane for reimbursement. If you are interested in purchasing through insurance, we can also recommend speaking to Storkpump by AdaptHealth at 844-993-3740 or visit storkpump.com.
We dont deal directly with insurance but Insurance codes are provided on your invoice if you wish to provide them to your insurance for possible reimbursement.
We do not bill insurance directily on your behalf. We do provide insurance codes on your invoice which can be forwarded to your insurance company for possible reimbursement.
You can sign in to your account here: Adapthealth Marketplace Patient Login and it will give you a list of all of your previous orders.
Do you offer price matching?
Yes we price match all authorized dealers. Please note that we cannot combine a price match and any additional promotions currently being offered.
Holiday Shipping
Shipping times may vary with non-expedited orders including UPS Ground. For the Standard/first class/and free shipping options, delivery times can estimate around 2-3 weeks. Please consider this when placing an order and if you need the order with haste. Please note that only Next day, 2nd day and 3 Day select orders are considered expedited.
What are your hours?
Contact centers are open Monday - Friday from 8:30 AM - 5:30 PM eastern time.
How long will it take get my order with UPS shipping?
UPS calculates package transit times based on a 5-day shipping week. Therefore a package shipped on Friday via 3 Day Select will be delivered on Wednesday and a package shipped on Friday via Next Day Air will be delivered on Monday and not on Saturday. If you're placing an order on Friday and need it Saturday, it would need to be shipped via Saturday delivery. Saturday delivery is not available everywhere. Please take this into account when making your shipping decisions.
Can I purchase a battery and have it shipped overnight?
Federal Regulations state that lithium ion battery packs cannot be shipped via air unless they are contained within a device, like a CPAP machine. If you are purchasing just the battery, shipping options will be limited when a lithium ion battery is in your shopping cart.
The promo code I entered for my order is not working. Can you help?
Please verify that all items are eligible for discounts. On the product page under the description, you will see; *This item is not eligible for further discounts. Those items will not reflect a promo code if entered.
Do you offer special pricing for purchasing in bulk?
Please give us a call at 1-800-955-6330 and speak to one of our customer service representatives. They would be happy to take your information and someone will return your call.
How do you ship and what are your shipping costs?
All domestic orders for maternity and baby will be shipped via UPS Ground. Upgraded shipping methods such as UPS 2-Day and Next Day Air are available and must be selected at checkout. Shipping rates may vary depending on the zip code of the delivery address. International CPAP/BiPAP orders will be shipped via USPS Priority Mail International, unless otherwise specified.
Is the money taken out when I place my order?
Please note, your order is charged at the time of purchase, regardless of stock status.
I need an invoice so that I can submit to my insurance.
Please provide us with a name and order number and we will send it directly to your email.
What is your return policy?
Here is a link to our return policy. AdaptHealth Marketplace Return Policy
How long does it take to refund my money?
Non-defective and unopened/unused maternity and baby items must be returned with their original packaging within 15 days of the shipping date in order to receive a refund, less the original shipping costs.
Do you accept insurance?
AdaptHealth Marketplace does not accept insurance but can provide a detailed invoice to submit to insurane for reimbursement. If you are interested in purchasing through insurance, we can also recommend speaking to Storkpump by AdaptHealth at 844-993-3740 or visit storkpump.com.
Can you charge my order to my insurance?
We dont deal directly with insurance but Insurance codes are provided on your invoice if you wish to provide them to your insurance for possible reimbursement.
How do I get my insurance to reimburse me for my purchase?
We do not bill insurance directily on your behalf. We do provide insurance codes on your invoice which can be forwarded to your insurance company for possible reimbursement.
Can you tell me what my last order was?
You can sign in to your account here: Adapthealth Marketplace Patient Login and it will give you a list of all of your previous orders.